Sales made on our website are final. Due to limited quantities, making all sales final allows us to keep better track of inventory. We also back everything we sell - and therefore we're confident you'll be satisfied with whatever you purchase from us!

If you happen to receive a somehow defective product, however, please contact us as soon as possible - we'll be happy to replace it! If it's a kendama, please keep it unplayed as it's the only way to truly identify the setup arrived damaged! If we happen to be out of stock on the item in question, we'll happily supply you with an alternative product or credit.